Refund policy

Return & Refund Policy – L'NOORAYA

At L'NOORAYA, we are committed to delivering premium quality fragrances. Due to the nature of our products, we maintain a strict return and refund policy to ensure hygiene, authenticity, and customer satisfaction.

1. Eligibility for Returns & Refunds

We accept returns and process refunds only under the following conditions:

The product received is damaged, or
A wrong item has been delivered

Returns or refunds will not be accepted based on personal preferences such as dislike of fragrance.

2. Return Request Window

Customers must raise a return request within 7 days of delivery
Requests made after this period will not be considered

3. Product Condition

To qualify for a return:

The product must be completely unused
Must be in original packaging with all tags intact
Should be in the same condition as delivered

Used, opened, or tampered products will be strictly rejected.

4. Proof Requirement (Mandatory)

To initiate a return, customers must provide:

Unboxing photos and/or video clearly showing the issue

Failure to provide valid proof may result in rejection of the request.

5. Return Process

Return requests must be submitted through the official website
Once approved, L'NOORAYA will arrange reverse pickup
Customers must ensure the product is ready for pickup

6. Return Shipping Charges

Return shipping will be borne by L'NOORAYA only for approved claims

7. Refund Process

Refunds will be initiated only after the returned product is received and inspected
Once approved, refunds will be processed within 5–7 business days

8. Refund Method

Prepaid orders: Refund to the original payment method
Cash on Delivery (COD) orders: Refund via Bank Transfer or UPI (details to be provided by the customer)

9. Order Cancellation

Orders cancelled before dispatch are eligible for a full refund
If payment is deducted but the order is not confirmed, the amount will be automatically refunded